Terms of Service

Effective Date: July 20, 2026

1. Introduction Welcome to SLAP Digital Marketing Sdn Bhd. These Terms of Service (“Terms”) govern your access to and use of the website located at https://slap.my (the “Site”) and the web development, digital marketing, and related agency services provided by SLAP Digital Marketing Sdn Bhd (“we,” “us,” or “our”). By accessing our Site or engaging our services, you agree to be bound by these Terms.

2. Scope of Services SLAP Digital Marketing Sdn Bhd provides a range of digital solutions, including but not limited to custom web development, e-commerce integrations, search engine optimization (SEO), and digital advertising campaign management across various platforms. The specific details, deliverables, timelines, and costs of your engagement will be outlined in a separate Service Agreement, Statement of Work (SOW), or official quotation.

3. Client Responsibilities To ensure the timely and successful delivery of our services, you agree to:

• Provide prompt access to necessary resources, including server environments, content management systems (CMS), advertising accounts, and domain registrars.

• Supply required assets (text, images, logos) in a timely manner.

• Review and approve deliverables within the timeframes specified in your Service Agreement. Delays in client feedback may result in adjusted project timelines.

4. Fees, Invoicing, and Ad Spend

• Service Fees: All fees for our services are outlined in your respective proposal or SOW. Unless otherwise stated, a deposit may be required before work commences, with subsequent milestone payments billed as agreed.

• Third-Party Ad Spend: Unless explicitly stated in your contract, our agency management fees do not include third-party advertising spend (e.g., budgets paid directly to Google, Meta, TikTok, or other advertising networks). You are solely responsible for funding your advertising accounts and keeping a valid payment method on file with those platforms.

• Late Payments: We reserve the right to pause active campaigns, suspend website hosting, or halt ongoing development work if invoices remain unpaid past their due date.

5. Web Development and Technical Support

• Third-Party Integrations: We frequently utilize third-party platforms, plugins, and server environments. We are not liable for disruptions, data loss, or security breaches caused by third-party software updates, deprecated plugins, or external server outages.

• Maintenance: Unless a dedicated maintenance and support contract is in place, we are not responsible for ongoing platform updates, bug fixes, or database migrations once a web project is officially handed over and signed off.

6. Marketing and SEO Disclaimers While we utilize data-driven strategies and best practices to optimize your digital presence, you acknowledge that:

• Search engines and third-party advertising platforms frequently change their algorithms and policies.

• SLAP Digital Marketing Sdn Bhd cannot guarantee specific search engine rankings, exact traffic volumes, or guaranteed return on investment (ROI) metrics.

• We reserve the right to structure advertising architectures, including negative keyword frameworks and audience targeting, in the manner we deem most effective for the campaign’s goals.

7. Intellectual Property

• Client Materials: You guarantee that any elements of text, graphics, photos, designs, or trademarks provided to us for inclusion in your project are owned by you or that you have permission to use them.

• Final Deliverables: Upon final payment of all outstanding invoices, the intellectual property rights for the finalized visual designs and front-end content created specifically for your project will transfer to you.

• Agency IP: We retain the rights to any underlying custom code, PHP functions, proprietary frameworks, and developmental methodologies used to build your systems. You are granted a non-exclusive license to use these elements as part of your finished project.

8. Limitation of Liability To the maximum extent permitted by applicable law, SLAP Digital Marketing Sdn Bhd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any unauthorized access to our secure servers and/or any personal information stored therein; or (iii) any actions taken by third-party platforms that affect your digital presence.

9. Termination Either party may terminate a service engagement by providing written notice as stipulated in the specific Service Agreement. Upon termination, you remain responsible for payment for all work completed and expenses incurred up to the date of cancellation.

10. Governing Law These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Johor, Malaysia.

11. Changes to These Terms We reserve the right to modify or replace these Terms at any time. We will post the most current version on this Site. Your continued use of the Site or our services following the posting of updated Terms constitutes your acceptance of the changes.

12. Contact Information If you have any questions about these Terms, please contact us at:

SLAP Digital Marketing Sdn Bhd
Website: https://slap.my
Location: 32a, Jalan Horizon Perdana 6, Horizon Hills, Johor, Malaysia
Email: admin@slap.my

Disclaimer: This is a foundational draft designed for a digital marketing and web development agency. It is strongly advised to consult with a qualified legal professional in Malaysia to ensure this document meets all local statutory requirements and adequately protects your specific business interests.